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What is AZT's warranty policy?

Last Updated: Feb 04, 2015 05:11PM PST

AZT POS will provide product warranty at specified time period by its resellers to the end users. The standard factory warranty covers all defects related to workmanship, normal operation of the products under normal environment. The standard warranty is a return-to-depot service that covers parts and labor costs and one-way Ground shipping cost to the customer. The customer requesting repair service is responsible for properly packing and shipping the unit to the service depot and is responsible for the shipping costs. If shipping damages occur due to improper and inadequate packaging by the customer, customer will be financially liable for the damage.
Standard warranty does not cover improper use, abuse, accidental drops and damage by user, exposure to extreme heat, environment, water and other external elements.

D.O.A. - Dead On Arrival units is defined by units shipped to customer that is not functioning right out of the box. If the unit stops working within 7 days of arrival, it is also defined as DOA. Under such conditions, AZT POS will pay for round-trip shipping to have it returned for replacement.

Advance replacement – AZT will provide advance replacement only at its own discretion. Under this rule, AZT will ship a replacement to customer prior to receiving the defective unit back from the customer. In this case, AZT will request for customer credit card information as guarantee for return of the defective unit. AZT POS will charge customer if the defective unit is not received within 15 days after the replacement is shipped. Customer is responsible for expediting shipment beyond Ground shipping.


AZT warranty period to resellers: 

Systems – Three years

Peripherals – Two years

Tablets – One year

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